We’ve complied a list of the questions that our customers ask us the most. If you have a query, hopefully the answer is below. If not, contact our Customer Service Team, who’ll be happy to assist you with your query.
Warranty and service
Every Thermocool product is supported by a warranty. To find the length of Warranty applicable for your Thermocool product, please refer to the product page. You can also find more product warranty information here.
Please contact your local dealer for information on exchanges or returns.
For service or support relating to your product, including faulty products, please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).
Genuine Thermocool spare parts are available throughout Nigeria from Thermocool service centers. For more details about purchasing spare parts please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).
Delivery and installation
Yes, delivery of new products can be arranged at our Cool World stores at the time of purchase. Please ask our Cool World staff for details of delivery terms and conditions.
Yes, the Thermocool team are well trained to take care of installation requirements for any Thermocool products. Please contact Thermocool customer care for more details at 0700-THERMOCOOL (8437662665).
We are able to help you to disconnect old appliances as part of our installation service, however, we do not currently offer a disposal service.