Frequently Asked Questions

We've complied a list of the questions that our customers ask us the most. If you have a query, hopefully the answer is below. If not, contact our Customer Service Team, who'll be happy to assist you with your query. 

Warranty and service

What Warranty is offered on your products?

Every Thermocool product is supported by a warranty. To find the length of Warranty applicable for your Thermocool product, please refer to the product page. You can also find more product warranty information here.

How can I return an unwanted product?

Please contact your local dealer for information on exchanges or returns.

I have a faulty product, what should I do?

For service or support relating to your product, including faulty products, please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).

Where can I purchase spare parts from?

 Genuine Thermocool spare parts are available throughout Nigeria from Thermocool service centers. For more details about purchasing spare parts please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).

Delivery and installation

Do you deliver?

Yes, delivery of new products can be arranged at our Cool World stores at the time of purchase. Please ask our Cool World staff for details of delivery terms and conditions.

Can you connect and set up my new applicances?

Yes, the Thermocool team are well trained to take care of installation requirements for any Thermocool products. Please contact Thermocool customer care for more details at 0700-THERMOCOOL (8437662665).

Can you disconnect and take away my old applicances?

We are able to help you to disconnect old appliances as part of our installation service, however we do not currently offer a disposal service.

 

How to get in touch

Where is my nearest store?

Please use our store locator to find your nearest store.

How can I contact you?

Please visit our ‘Contact us’ page to find out how to get in touch or contact Thermocool customer care on  0700-THERMOCOOL (8437662665)