Repairs & Servicing

If something goes wrong with your Thermocool product, we’re here to help.

Submit contact request or call customer care on: 0700-THERMOCOOL (843762665).  Please confirm the product and the fault.  

Our products are engineered for better reliability and longevity. However to ensure your peace of mind, we offer a product servicing option. We recommend regular services throughout the lifetime of your product to ensure that it’s always performing at its best, quietly and dependably supporting your family. Call our customer care number for more information.

Our team will work out which of our repair services is right for you and schedule you the appropriate appointment.

If your product is out of its warranty period, any costs associated with the repair will be agreed with you before any work takes place. No matter the problem, our trained teams will work with you to agree a solution. At Thermocool, we’re always there for you.


Drop-off repair

Drop off at service centre repairOur drop-off repair service allows you to book an appointment with our customer care team to drop-off your product at one of our 33 authorised service centres. When you’re living life in the fast lane, our drop-off repair service is the often the best way to get smaller, easy to carry products to our trained technicians.

In-home repair

In home repair service

We understand that if you have a problem with one of our products, you need it corrected quickly to keep family life running smoothly. Where possible, we try to repair all issues in your home to keep disruption to your routine to a minimum.

We’ll schedule a convenient repair time with you for one of our factory-authorised technicians to visit your home, assess the fault and perform a repair.

In some situations, an in-home repair isn’t possible. If this is the case, we’ll arrange a second repair appointment with you or schedule an appointment to have the product collected and taken to your local service centre if it’s a bulky item, where we’ll repair it and return it to you.

Pick-up/Repair for bulky products

Pick up and repair for bulky products

When something goes wrong with your product, we know that you want it rectified as quickly as possible. When it’s a larger item e.g. a washing machine or freezer, experience tells us that it’s often faster and more convenient for you if we collect the item and transport it to one of our 33 Thermocool authorised service centres for repair.

Service centre repair for bulky items cuts down on any mess and inconvenience created in your home and allows us to get to the heart of the problem and implement a fix in a more effective way.

Once the issue is resolved, one of the team from our service centre will call you to schedule an appointment to return your working product to you.