Distinguished service

Distinguished service

At Thermocool, we are constantly looking to improve everything that we do from delivering more innovative products, the best in-store and online shopping experiences and the best customer service.

In order to achieve this, we’ve created our Distinguished service solution.

This allows us to offer you an even higher standard of service.




When you make a purchase of any of the below items you’ll receive our Distinguished Service:

  • Side by side refrigerators
  • Casartes
  • Cabinet ACs (HPU18, HPU24, HPU48, HPU90/AU96)
  • Cassette unit ACs (HBU series)
  • DC Inverter ACs
  • TEC Inverter from 10KVA

This means that we promise to ensure we work with you to quickly resolve any issues you have with your product and to send our A rated technicians who are specifically trained to service and repair these items. These technicians carry appropriate spare parts and tools to ensure that your service or repair takes place quickly on-site. If on-site fix is not possible they will arrange for your item to be removed and taken to the closest service centre. Our Distinguished Service solution means that you may receive an extended warranty period on your product.

Thermocool, we’re always there for you.