What our customers say about Thermocool
At Thermocool, we value customer opinion. We survey over 50% of customers. We use customer feedback as a barometer of our success, to allow us to constantly improve our service offering, to ensure that we offer the best quality service and to guarantee that we’re always there for you.
So how did you rate us?
Over 90% of customers surveyed rated Thermocool service as good.
Not only that but over 90% of our customers also said they’d recommend Thermocool products and services to friends and family.
We’re thrilled with your response! We’ll continue to talk to our customers to ensure we that we persistently drive improvement and help your family life run smoothly.
Thermocool service centres
At Thermocool we understand that customers want the comfort of local service centres. Thermocool is proud to offer customers a network of 33 service centres nationwide.
All 33 service centres are connected to centralised customer care centre - 0700-THERMOCOOL (843762665) to ensure that our customers receive the highest quality care and support.
All service centres are equipped with the best tools and all technicians are qualified, Thermocool certified and continually trained to ensure that best practice is guaranteed.
In addition to our network of service centres, Thermocool also works with an extended network of authorised service providers to enhance our reach and ensure that we’re always there for you.