Repairs & Servicing

Repairs & Servicing

At Thermocool, all repairs and servicing are performed by factory-authorised technicians from one of our 33 national service centres. In-home, drop-off and pick-up options are available dependent on your needs and product 

 

Installation Service

Installation Services

We offer hassle-free installation for your air conditioner at a time to suit you. Our professional installation service is performed by factory-authorised Thermocool technicians.  

 

 

Our Team & Service Centres

Our Team & Call centres

You can be sure that when you need help, you’ll always be speaking to an expert who’ll put your needs first. Our customer service is rated as excellent by over 90% of our customers.

 

 

Distinguished service

Distinguished service

At Thermocool, while we pride ourselves on delivering the best customer service, we also offer Distinguished Service. As part of this solution we offer you a different level of customer care. Click to find out more. 

 

 

Thermocool Warranty

Thermocool Warranty

Our Thermocool warranty is a key part of our commitment to you. It provides you with the assurance of our product dependability and customer service reliability. 

 

Frequently Asked Questions

Frequently asked questions

All service calls and repairs are performed by factory-authorized Thermocool technicians. We have 33 Service Centres across Nigeria.